Contact Customer Service

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time our Consumer Relations team will have limited availability, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of all of our consumers and we appreciate your patience during this time.

In an effort to give you the best customer experience possible, we encourage you to take advantage of our online resources to some of your most common questions under our Customer Service FAQ section.


Email (click link):

Phone: 1-888-263-7195

Hours of operation:  Monday through Friday, 8:00am-5:00pm EST


Anchor Hocking

Email (click link):  

Phone: 1-888-263-7195 1-800-562-7511 ext. 2478

Hours of operation:  Monday through Friday, 8:00am-5:00pm EST


*When requesting an order cancellation, please enter "Cancel" and your order number in the subject line so that our team can respond to your request promptly.

? 2020 The Oneida Group Inc. All rights reserved. Oneida, Anchor Hocking, and all pattern names are trademarks of The Oneida Group Inc. and its subsidiaries.